Global: Subscriptions - some customers are unable to purchase and management subscriptions

Summary

Global: Subscriptions - some customers are unable to purchase and management subscriptions

Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again

• Started

  Oct 15, 2026 · 5:43 AM

• Resolved

  Oct 15, 2026 · 6:19 AM

• Duration

  36m

• Severity

  Minor

• ◐

  Investigating

  Oct 15 · 5:43 AM Xero

  We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.

• ◉

  Monitoring

  Oct 15 · 6:10 AM Xero

  Our team has implemented a fix and we are currently monitoring the results.

• ✓

  Resolved

  Oct 15 · 6:19 AM Xero

  Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again