Service Degradation Affecting Customer Using Polycom Devices Going Offline

Summary

Service Degradation Affecting Customer Using Polycom Devices Going Offline

This incident has been resolved and the affected services have been restored.

• Started

  Sep 25, 2026 · 10:45 AM

• Resolved

  Oct 9, 2026 · 9:41 PM

• Duration

  14d 10h 55m

• Severity

  Minor

• ◐

  Investigating

  Sep 25 · 10:45 AM Zoom

  We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

• ◐

  Investigating

  Sep 25 · 12:11 PM Zoom

  We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

• ◆

  Identified

  Sep 25 · 1:20 PM Zoom

  The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified. We will keep you informed with timely updates as progress is made.

• ◆

  Identified

  Sep 25 · 3:31 PM Zoom

  Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 25 · 6:31 PM Zoom

  Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 25 · 10:32 PM Zoom

  Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 26 · 6:51 AM Zoom

  Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 26 · 1:01 PM Zoom

  We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 26 · 9:01 PM Zoom

  We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 27 · 3:44 AM Zoom

  A significant number of Polycom devices are back online, and service has been restored for the majority of affected users. We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline. We will continue to monitor the service closely and provide further updates as progress is made. Thank you for your patience and understanding.

• ◆

  Identified

  Sep 27 · 6:19 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 28 · 6:22 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 29 · 6:30 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Sep 30 · 6:33 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 1 · 6:31 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 2 · 6:31 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 3 · 6:28 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 4 · 6:32 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 5 · 6:31 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 6 · 8:02 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 7 · 7:40 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 8 · 6:34 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◆

  Identified

  Oct 9 · 6:32 PM Zoom

  We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

• ◉

  Monitoring

  Oct 9 · 9:25 PM Zoom

  The issue affecting customers using Polycom devices going offline has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

• ✓

  Resolved

  Oct 9 · 9:41 PM Zoom

  This incident has been resolved and the affected services have been restored.