Elevated decline rates for Mastercard payments

Summary

Elevated decline rates for Mastercard payments

This incident has been resolved.

• Started

  Aug 15, 2026 · 6:29 AM

• Resolved

  Aug 15, 2026 · 9:29 AM

• Duration

  2h 59m

• Severity

  Major

• ◐

  Investigating

  Aug 15 · 6:29 AM Acquired

  We are currently investigating an issue affecting payments processed on the Mastercard network. Affected transactions may be declined or fail to complete. We will provide an update within 30 minutes.

• ◆

  Identified

  Aug 15 · 6:35 AM Acquired

  We have confirmed that this is an issue on the Mastercard network affecting transaction processing. Visa and other card schemes are unaffected.

• ◉

  Monitoring

  Aug 15 · 6:38 AM Acquired

  Authorisation rates on the Mastercard network have returned to normal levels. We are monitoring to confirm full recovery.

• ✓

  Resolved

  Aug 15 · 9:29 AM Acquired

  This incident has been resolved.