Service Disruption: Firm and Client Portals Unavailable

Summary

Service Disruption: Firm and Client Portals Unavailable

The Aiwyn Firm Portal and Client Portal are back up and running and are stable. This issue is now resolved.

• Started

  Sep 24, 2026 · 1:34 PM

• Resolved

  Sep 25, 2026 · 6:33 AM

• Duration

  16h 58m

• Severity

  Critical

• ◐

  Investigating

  Sep 24 · 1:34 PM Aiwyn

  We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time. Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible.

• ◐

  Investigating

  Sep 24 · 2:51 PM Aiwyn

  The Aiwyn Firm Portal and Client Portal are still unavailable in both our Production and Staging environments. Our team is still working on a fix and looking into what caused the outage. We will post another update as soon as possible.

• ◐

  Investigating

  Sep 24 · 2:52 PM Aiwyn

  We are continuing to investigate this issue.

• ◆

  Identified

  Sep 24 · 8:13 PM Aiwyn

  We are still working to restore the Aiwyn Firm Portal and Client Portal. Both are still unavailable in the Production and Staging environments. We've made progress and have identified the issue, but we expect both portals to stay unavailable until tomorrow, Friday, September 25. We'll post our next update by 9:00 a.m. ET tomorrow, or sooner if service resumes. Thank you for your patience while our team works to restore service safely.

• ◉

  Monitoring

  Sep 25 · 1:00 AM Aiwyn

  We have restored the Aiwyn Firm Portal and Client Portal, and we are monitoring closely for any operational anomalies. We'll post our next update by 9:00 a.m. ET tomorrow.

• ✓

  Resolved

  Sep 25 · 6:33 AM Aiwyn

  The Aiwyn Firm Portal and Client Portal are back up and running and are stable. This issue is now resolved.