Portal access partially operational

Summary

Portal access partially operational

Pay invoice links have been enabled again for all firms. Clients can use the payment links in their invoice and statement emails to pay. This includes links in these emails sent prior to and during the disruption, so you don't need to resend them. What’s working: - Pay invoice and statement links in emails - Firm Portal access - Client Portal sign-in and payments after signing in Still unavailable while we finish restoring them: - Quick payment links and the "pay without an account" option - Sign-in using an invoice number and client number - "Log in as client" for firm staff

• Started

  Oct 4, 2026 · 9:08 PM

• Status

  Identified

• Duration

  Ongoing

• Severity

  Critical

• ◐

  Investigating

  Oct 4 · 9:08 PM Aiwyn

  We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time. Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible.

• ◆

  Identified

  Oct 5 · 4:41 AM Aiwyn

  Aiwyn Firm and Client Portals are back online following Sunday night’s temporary outage. Some features remain temporarily disabled while we work to restore full functionality. We apologize for the disruption and will post further updates here as functionality is restored. Available now * Firm Portal access * Client Portal sign-in for clients whose verified email address matches an active contact record at their firm * Payments after signing in to the Client Portal Temporarily unavailable or restricted * Emailed links for engagement letters and client requests * Emailed payment links and the “pay without an account” option * Sign-in using an invoice number and client number * New account creation unless the client’s email address is already associated with an active contact record at their firm “Log in as client” for firm staff

• ◆

  Identified

  Oct 5 · 2:03 PM Aiwyn

  Our team is still working to restore the features that remain disabled after Sunday night's outage. Firm Portal access, Client Portal sign-in for verified contacts, and payments after sign-in are still working normally. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post another update as each of these is restored. Thank you for your patience.

• ◆

  Identified

  Oct 5 · 6:51 PM Aiwyn

  Investigating - We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time. Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible.

• ◆

  Identified

  Oct 5 · 11:36 PM Aiwyn

  Our team is still working to restore the features that remain disabled after Sunday night's outage. Firm Portal access, Client Portal sign-in for verified contacts, and payments after sign-in are still working normally. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post another update as each of these is restored. Thank you for your patience.

• ◆

  Identified

  Oct 6 · 12:21 PM Aiwyn

  Earlier today, some firms had trouble signing in to the Firm Portal. That issue is now resolved, and Firm Portal access is working normally. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post another update as each of these is restored. Thank you for your patience.

• ◆

  Identified

  Oct 7 · 8:22 AM Aiwyn

  We are continuing to work on a fix for this issue and will provide another update before 5pm ET today. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post updates as each of these is restored. Thank you for your patience.

• ◆

  Identified

  Oct 7 · 4:58 PM Aiwyn

  We are continuing to work on a fix for this issue. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post updates as each of these is restored. Thank you for your patience.

• ◆

  Identified

  Oct 8 · 9:15 AM Aiwyn

  Pay invoice links have been enabled again for all firms. Clients can use the payment links in their invoice and statement emails to pay. This includes links in these emails sent prior to and during the disruption, so you don't need to resend them. What’s working: - Pay invoice and statement links in emails - Firm Portal access - Client Portal sign-in and payments after signing in Still unavailable while we finish restoring them: - Quick payment links and the "pay without an account" option - Sign-in using an invoice number and client number - "Log in as client" for firm staff