RESOLVED

Permission Settings Issue in the Firm Portal

Minor · Started Jul 10, 2026 · 4:53 PM

Duration

2d 16h 7m
Severity

Minor
Detection lead

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User reports

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Summary

Permission Settings Issue in the Firm Portal

All affected accounts have been fully restored and verified across every impacted firm. A fix is in place to prevent recurrence. We apologize for any disruption.

Started

Jul 10, 2026 · 4:53 PM
Resolved

Jul 13, 2026 · 9:00 AM
Duration

2d 16h 7m
Severity

Minor

Event timeline

How this incident unfolded

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Identified
Jul 10 · 4:53 PM Aiwyn

We're investigating an issue causing some users to see incorrect or missing permissions in the Aiwyn Firm Portal, which may affect access to projects and other features. We've identified the root cause and are working to restore affected accounts. We will provide updates as we have more information.
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Identified
Jul 10 · 4:56 PM Aiwyn

We are continuing to work on a fix for this issue.
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Resolved
Jul 13 · 9:00 AM Aiwyn

All affected accounts have been fully restored and verified across every impacted firm. A fix is in place to prevent recurrence. We apologize for any disruption.