Aiwyn Status · History · Incident #7275

RESOLVED

PayNow+ SharePoint Invoice PDF processing currently unavailable

Major · Started Jul 7, 2026 · 3:37 PM

  • Duration

    1d 21h 48m

  • Severity

    Major

  • Detection lead

  • User reports

Summary

PayNow+ SharePoint Invoice PDF processing currently unavailable

Automatic invoice syncing from SharePoint has been restored. We've identified and confirmed the fix, and it is working for affected firms.


  • Started

    Jul 7, 2026 · 3:37 PM

  • Resolved

    Jul 9, 2026 · 1:25 PM

  • Duration

    1d 21h 48m

  • Severity

    Major

Event timeline

How this incident unfolded

  • Identified

    Jul 7 · 3:37 PM Aiwyn

    Automatic invoice syncing from SharePoint servers is temporarily unavailable due to a connection issue. The issue has been identified and we are currently working on a resolution.

  • Monitoring

    Jul 8 · 10:52 AM Aiwyn

    We've identified a resolution and have contacted all affected firms with the steps needed to restore automatic invoice syncing from SharePoint. We're working directly with each firm to apply the fix and will share further updates as syncing is restored.

  • Resolved

    Jul 9 · 1:25 PM Aiwyn

    Automatic invoice syncing from SharePoint has been restored. We've identified and confirmed the fix, and it is working for affected firms.

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