High RDS CPU on multiple environments

Summary

High RDS CPU on multiple environments

Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue has been resolved, and the services are operating normally.

• Started

  Sep 9, 2024 · 8:56 AM

• Resolved

  Sep 9, 2024 · 6:12 PM

• Duration

  9h 16m

• Severity

  None

• ◐

  Investigating

  Sep 9 · 8:56 AM Atlassian

  We are investigating issues with Latency and 5xx errors for Jira, Jira Service Management, Jira Work Management due to High RDS CPU on several EU-Central environment and will provide updates here soon.

• ◉

  Monitoring

  Sep 9 · 10:56 AM Atlassian

  We’ve taken steps to address the issue by scaling up the RDS instances, and we will continue to monitor the systems to ensure everything remains stable.

• ◆

  Identified

  Sep 9 · 4:01 PM Atlassian

  We are observing different RDS problems in different environments for Jira, Jira Service Management, and Jira Work Management. We are actively working on this and will provide more updates here soon.

• ◐

  Investigating

  Sep 9 · 4:19 PM Atlassian

  We are observing different RDS problems in different environments for Jira, Jira Service Management, and Jira Work Management. We are actively working on this and will provide more updates here soon.

• ◉

  Monitoring

  Sep 9 · 5:13 PM Atlassian

  We identified the root cause of the RDS problems causing issues for Jira, Jira Service Management, and Jira Work Management. We mitigated the issue and are now monitoring the fix.

• ✓

  Resolved

  Sep 9 · 6:12 PM Atlassian

  Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue has been resolved, and the services are operating normally.