Atlassian Status · History · Incident #63
RESOLVEDUser searches failing
Minor · Started Feb 7, 2024 · 4:40 PM
Atlassian Status · History · Incident #63
RESOLVEDMinor · Started Feb 7, 2024 · 4:40 PM
Duration
1h 4m
Severity
Minor
Detection lead
—
User reports
—
Summary
Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.
Started
Feb 7, 2024 · 4:40 PM
Resolved
Feb 7, 2024 · 5:44 PM
Duration
1h 4m
Severity
None
Event timeline
Investigating
Feb 7 · 4:40 PM AtlassianWe are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. We will provide more details within the next hour.
Monitoring
Feb 7 · 5:05 PM AtlassianWe have mitigated the problem. We are now monitoring closely.
Resolved
Feb 7 · 5:44 PM AtlassianBetween 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.
Pattern
Issues with 403 user authentication errors across Atlassian products
Mar 4, 2025 · < 1m
View incident →Slow loading times and extended response times for Cloud products in the EU-West region.
Sep 10, 2024 · 2h 17m
View incident →High RDS CPU on multiple environments
Sep 9, 2024 · 9h 16m
View incident →Pulsetic catches degradations minutes before vendors acknowledge them.
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