Delayed SCIM provisioning syncs of users and groups from Identity Providers

Summary

Delayed SCIM provisioning syncs of users and groups from Identity Providers

We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolved and the service is operating normally.

• Started

  Jan 9, 2024 · 10:03 PM

• Resolved

  Jan 12, 2024 · 5:13 PM

• Duration

  2d 19h 9m

• Severity

  None

• ◐

  Investigating

  Jan 9 · 10:03 PM Atlassian

  We are investigating cases of degraded performance when SCIM provisioning users/groups for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access Cloud customers. We will provide more details shortly.

• ◉

  Monitoring

  Jan 10 · 3:17 AM Atlassian

  We have identified a bottleneck in the Group synchronisation process for SCIM Provisioning. We have increased the resources allocated to the process in order to mitigate the issue. We are now monitoring the service.

• ◉

  Monitoring

  Jan 10 · 7:56 PM Atlassian

  The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. We are closely monitoring the service.

• ◉

  Monitoring

  Jan 11 · 6:54 PM Atlassian

  The bottleneck in the Group synchronization process for SCIM Provisioning is still under work. The team is all hands on deck to improve the situation.

• ◉

  Monitoring

  Jan 11 · 10:36 PM Atlassian

  The bottleneck in the Group synchronization process for SCIM Provisioning has seen considerable improvement due to recent changes, but it is still under work. The team is all hands on deck to keep improving the situation.

• ◉

  Monitoring

  Jan 12 · 6:55 AM Atlassian

  A fix for the bottleneck identified in the Group synchronization process for SCIM Provisioning has been made. We are seeing processing start to return to normal levels and will be monitoring over the next few hours. The team is all hands on deck to keep improving the situation.

• ✓

  Resolved

  Jan 12 · 5:13 PM Atlassian

  We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolved and the service is operating normally.