BigCommerce Status · History · Incident #144895

RESOLVED

QuickBooks Payments stores cannot transact

Major · Started Oct 5, 2026 · 1:45 PM

Duration

3h 39m
Severity

Major
Detection lead

—
User reports

—

Summary

QuickBooks Payments stores cannot transact

incident resolved, merchants can disconnect and reconnect their quickbooks now

Started

Oct 5, 2026 · 1:45 PM
Resolved

Oct 5, 2026 · 5:24 PM
Duration

3h 39m
Severity

Major

Event timeline

How this incident unfolded

◆

Identified
Oct 5 · 2:59 PM BigCommerce

The issue has been identified and a fix is being implemented.
◐

Investigating
Oct 5 · 2:59 PM BigCommerce

We are currently investigating this issue.
◆

Identified
Oct 5 · 3:02 PM BigCommerce

The issue has been identified and a fix is being implemented.
◆

Identified
Oct 5 · 4:34 PM BigCommerce

We are continuing to work on a fix for this issue.
◉

Monitoring
Oct 5 · 5:16 PM BigCommerce

we have deployed a fix and are monitoring the issue.
✓

Resolved
Oct 5 · 5:24 PM BigCommerce

incident resolved, merchants can disconnect and reconnect their quickbooks now

Pattern

Other recent incidents

Browse full incident history →

Get an email when BigCommerce opens, updates or resolves an incident.

Add it as a dependency monitor. The Free plan includes one.

Start Monitoring Free