Delayed product updates in storefront search

Minor · Started Oct 15, 2026 · 5:14 PM

Duration

< 1m
Severity

Minor
Detection lead

—
User reports

—

Summary

Delayed product updates in storefront search

Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.

Started

Oct 15, 2026 · 5:14 PM
Resolved

Oct 15, 2026 · 5:14 PM
Duration

< 1m
Severity

Minor

Event timeline

How this incident unfolded

✓

Resolved
Oct 15 · 5:14 PM BigCommerce

Commerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT, merchants may have seen a delay in catalog updates. The backlog has cleared and the issue is now resolved.