Search Indexing Delays Affecting a Subset of US Stores

Summary

Search Indexing Delays Affecting a Subset of US Stores

This incident has been resolved.

• Started

  Oct 20, 2026 · 4:23 AM

• Resolved

  Oct 20, 2026 · 5:33 AM

• Duration

  1h 10m

• Severity

  Minor

• ◐

  Investigating

  Oct 20 · 4:23 AM BigCommerce

  Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.

• ◆

  Identified

  Oct 20 · 4:53 AM BigCommerce

  Commerce Engineering has identified the cause of the search indexing delays affecting a subset of stores. As part of the mitigation, the affected functionality has been temporarily disabled for affected stores.

• ◉

  Monitoring

  Oct 20 · 4:53 AM BigCommerce

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Oct 20 · 5:33 AM BigCommerce

  This incident has been resolved.