BigCommerce Status · History · Incident #147309

RESOLVED

Slow response times on some requests

Minor · Started Oct 11, 2026 · 8:58 PM

Duration

41m
Severity

Minor
Detection lead

—
User reports

—

Summary

Slow response times on some requests

This incident has been resolved.

Started

Oct 11, 2026 · 8:58 PM
Resolved

Oct 11, 2026 · 9:39 PM
Duration

41m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Oct 11 · 8:58 PM BigCommerce

Commerce engineers are investigating slow response times on some requests around product images.
◉

Monitoring
Oct 11 · 9:34 PM BigCommerce

A fix has been implemented and we are monitoring the results.
✓

Resolved
Oct 11 · 9:39 PM BigCommerce

This incident has been resolved.

Pattern

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