BigCommerce Status · History · Incident #148122

RESOLVED

Storefront Search Stability Issues for Subset of US Stores

Minor · Started Oct 13, 2026 · 7:25 PM

Duration

28m
Severity

Minor
Detection lead

—
User reports

—

Summary

Storefront Search Stability Issues for Subset of US Stores

This incident has been resolved.

Started

Oct 13, 2026 · 7:25 PM
Resolved

Oct 13, 2026 · 7:54 PM
Duration

28m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Oct 13 · 7:25 PM BigCommerce

Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.
◉

Monitoring
Oct 13 · 7:40 PM BigCommerce

A fix has been implemented and we are continuing to actively monitor search stability.
✓

Resolved
Oct 13 · 7:54 PM BigCommerce

This incident has been resolved.

Pattern

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