Storefront Search Stability Issues for Subset of US Stores

Summary

Storefront Search Stability Issues for Subset of US Stores

This incident has been resolved.

• Started

  Oct 14, 2026 · 4:08 AM

• Resolved

  Oct 14, 2026 · 4:42 AM

• Duration

  33m

• Severity

  Minor

• ◆

  Identified

  Oct 14 · 4:08 AM BigCommerce

  Commerce Engineers are investigating an issue impacting latency and availability of storefront search requests for a subset of US stores.

• ◐

  Investigating

  Oct 14 · 4:09 AM BigCommerce

  We are currently investigating this issue.

• ◉

  Monitoring

  Oct 14 · 4:15 AM BigCommerce

  A fix has been implemented and we are continuing to actively monitor search stability.

• ✓

  Resolved

  Oct 14 · 4:42 AM BigCommerce

  This incident has been resolved.