Some storefront searches returning incomplete results

Summary

Some storefront searches returning incomplete results

A fix has been deployed and storefront search results are back to normal.

• Started

  Oct 14, 2026 · 1:32 PM

• Resolved

  Oct 14, 2026 · 3:02 PM

• Duration

  1h 29m

• Severity

  Minor

• ◆

  Identified

  Oct 14 · 1:32 PM BigCommerce

  Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.

• ◉

  Monitoring

  Oct 14 · 2:53 PM BigCommerce

  A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.

• ✓

  Resolved

  Oct 14 · 3:02 PM BigCommerce

  A fix has been deployed and storefront search results are back to normal.