Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

Summary

Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

This incident has now been resolved

• Started

  Oct 22, 2026 · 3:14 PM

• Resolved

  Oct 22, 2026 · 10:46 PM

• Duration

  7h 32m

• Severity

  Minor

• ◐

  Investigating

  Oct 22 · 3:14 PM BigCommerce

  Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface

• ◐

  Investigating

  Oct 22 · 5:40 PM BigCommerce

  We are continuing to investigate this issue

• ◆

  Identified

  Oct 22 · 6:22 PM BigCommerce

  The issue has been identified and a fix is being prepared

• ◉

  Monitoring

  Oct 22 · 7:51 PM BigCommerce

  A fix has been implemented and we are monitoring the results

• ✓

  Resolved

  Oct 22 · 10:46 PM BigCommerce

  This incident has now been resolved