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BigCommerce Status · History · Incident #153315

RESOLVED

Search availability reduced and latency increased

Minor · Started Oct 24, 2026 · 10:35 AM

  • Duration

    3h 12m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

Search availability reduced and latency increased

This incident has been resolved.

  • Started

    Oct 24, 2026 · 10:35 AM

  • Resolved

    Oct 24, 2026 · 1:47 PM

  • Duration

    3h 12m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ◐

    Investigating

    Oct 24 · 10:35 AM BigCommerce

    Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality

  • ◉

    Monitoring

    Oct 24 · 12:29 PM BigCommerce

    A fix has been put in place and we are monitoring the results

  • ✓

    Resolved

    Oct 24 · 1:47 PM BigCommerce

    This incident has been resolved.

Pattern

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