Some Android shoppers on headless storefronts may be unable to reach checkout

Summary

Some Android shoppers on headless storefronts may be unable to reach checkout

This incident has been resolved.

• Started

  Oct 26, 2026 · 7:07 AM

• Resolved

  Oct 26, 2026 · 9:18 AM

• Duration

  2h 10m

• Severity

  Major

• ◐

  Investigating

  Oct 26 · 7:07 AM BigCommerce

  We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a likely cause of this issue and is now applying a fix.

• ✓

  Resolved

  Oct 26 · 9:18 AM BigCommerce

  This incident has been resolved.