Active Issue Alert – Blackbaud Luminate Online - 000695957

Summary

Active Issue Alert – Blackbaud Luminate Online - 000695957

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

• Started

  Oct 2, 2026 · 11:39 AM

• Resolved

  Oct 2, 2026 · 1:05 PM

• Duration

  1h 25m

• Severity

  Minor

• ◆

  Identified

  Oct 2 · 11:39 AM Blackbaud

  We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

• ◆

  Identified

  Oct 2 · 12:22 PM Blackbaud

  We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

• ◆

  Identified

  Oct 2 · 12:44 PM Blackbaud

  We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

• ✓

  Resolved

  Oct 2 · 1:05 PM Blackbaud

  An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.