Blackbaud Status · History · Incident #144700

RESOLVED

Active Issue Alert Luminate - 000696087

Minor · Started Oct 5, 2026 · 8:07 AM

Duration

4h 31m
Severity

Minor
Detection lead

—
User reports

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Summary

Active Issue Alert Luminate - 000696087

This incident has been resolved.

Started

Oct 5, 2026 · 8:07 AM
Resolved

Oct 5, 2026 · 12:38 PM
Duration

4h 31m
Severity

None

Event timeline

How this incident unfolded

◐

Investigating
Oct 5 · 8:07 AM Blackbaud

Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
◆

Identified
Oct 5 · 8:32 AM Blackbaud

Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
◉

Monitoring
Oct 5 · 11:26 AM Blackbaud

Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
✓

Resolved
Oct 5 · 12:38 PM Blackbaud

This incident has been resolved.

Pattern

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