CallPotential Status · History · Incident #24510

RESOLVED

CallPotential V1 Issue

Major · Started Jan 7, 2026 · 9:56 AM

  • Duration

    4h 57m

  • Severity

    Major

  • Detection lead

  • User reports

Summary

CallPotential V1 Issue

This issue has been resolved.


  • Started

    Jan 7, 2026 · 9:56 AM

  • Resolved

    Jan 7, 2026 · 2:53 PM

  • Duration

    4h 57m

  • Severity

    Major

Event timeline

How this incident unfolded

  • Investigating

    Jan 7 · 9:56 AM CallPotential

    We are currently investigating an issue preventing users from opening the CallPotential V1 software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.

  • Investigating

    Jan 7 · 9:59 AM CallPotential

    We are currently investigating an issue preventing users from opening the CallPotential V1 location software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.

  • Identified

    Jan 7 · 12:17 PM CallPotential

    This issue has been identified, and we continue to work toward a resolution. We will provide updates as we learn more.

  • Monitoring

    Jan 7 · 1:54 PM CallPotential

    A fix has been implemented, and we are monitoring the results. Please try to login to the software again. We will continue to monitor system stability.

  • Resolved

    Jan 7 · 2:53 PM CallPotential

    This issue has been resolved.

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