Loom Status · History · Incident #2401

RESOLVED

Issue with Loom Meeting Recordings in Zoom

Major · Started Sep 12, 2025 · 8:43 PM

Duration

1h 30m
Severity

Major
Detection lead

—
User reports

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Summary

Issue with Loom Meeting Recordings in Zoom

The issue has been resolved and the service is operating normally.

Started

Sep 12, 2025 · 8:43 PM
Resolved

Sep 12, 2025 · 10:14 PM
Duration

1h 30m
Severity

Major

Event timeline

How this incident unfolded

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Monitoring
Sep 12 · 8:43 PM Loom

From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
✓

Resolved
Sep 12 · 10:14 PM Loom

The issue has been resolved and the service is operating normally.

Pattern

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