RESOLVED

Issues with Recording on Loom Chrome Extension

Minor · Started Sep 8, 2025 · 9:46 PM

Duration

< 1m
Severity

Minor
Detection lead

—
User reports

—

Summary

Issues with Recording on Loom Chrome Extension

From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.

Started

Sep 8, 2025 · 9:46 PM
Resolved

Sep 8, 2025 · 9:46 PM
Duration

< 1m
Severity

None

Event timeline

How this incident unfolded

✓

Resolved
Sep 8 · 9:46 PM Loom

From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.