Issues with Recording on Loom Chrome Extension

Summary

Issues with Recording on Loom Chrome Extension

From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.

• Started

  Sep 8, 2025 · 9:46 PM

• Resolved

  Sep 8, 2025 · 9:46 PM

• Duration

  < 1m

• Severity

  None

• ✓

  Resolved

  Sep 8 · 9:46 PM Loom

  From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.