Loom Status · History · Incident #2419

RESOLVED

Loom Intermittent Issues

Major · Started Aug 15, 2025 · 7:35 PM

Duration

23m
Severity

Major
Detection lead

—
User reports

—

Summary

Loom Intermittent Issues

Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.

Started

Aug 15, 2025 · 7:35 PM
Resolved

Aug 15, 2025 · 7:58 PM
Duration

23m
Severity

Major

Event timeline

How this incident unfolded

◆

Identified
Aug 15 · 7:35 PM Loom

We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.
◉

Monitoring
Aug 15 · 7:50 PM Loom

We have identified the cause of the issues and we are monitoring recovery.
✓

Resolved
Aug 15 · 7:58 PM Loom

Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.

Pattern

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