Loom Status · History · Incident #2429

RESOLVED

Customers unable to checkout with loom monthly plans

Minor · Started Apr 14, 2025 · 7:07 PM

Duration

26m
Severity

Minor
Detection lead

—
User reports

—

Summary

Customers unable to checkout with loom monthly plans

This issue is now resolved and customers can checkout as expected.

Started

Apr 14, 2025 · 7:07 PM
Resolved

Apr 14, 2025 · 7:34 PM
Duration

26m
Severity

None

Event timeline

How this incident unfolded

◆

Identified
Apr 14 · 7:07 PM Loom

Customers are unable to choose a monthly plan when upgrading or purchasing from loom.com. We are investigating this issue.
◉

Monitoring
Apr 14 · 7:30 PM Loom

A fix has been implemented and we are monitoring the results
✓

Resolved
Apr 14 · 7:34 PM Loom

This issue is now resolved and customers can checkout as expected.

Pattern

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