Atlas UI and API Periodic Unavailability

Summary

Atlas UI and API Periodic Unavailability

This incident has been resolved. Following the incident, we identified an issue that caused some internal Atlas jobs not to start as scheduled, resulting in delays to certain changes. The issue was related to this incident "Atlas UI and API Periodic Unavailability" which has been remediated. Customer clusters and their data were not affected; the impact was limited to the timing of control-plane operations. This jobs issue has been resolved as well.

• Started

  Aug 18, 2026 · 2:10 PM

• Resolved

  Aug 18, 2026 · 3:17 PM

• Duration

  1h 6m

• Severity

  Minor

• ◐

  Investigating

  Aug 18 · 2:10 PM MongoDB Atlas

  We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected.

• ◆

  Identified

  Aug 18 · 2:57 PM MongoDB Atlas

  We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected.

• ◉

  Monitoring

  Aug 18 · 3:04 PM MongoDB Atlas

  We have disabled the workload and are monitoring the situation

• ✓

  Resolved

  Aug 18 · 3:17 PM MongoDB Atlas

  This incident has been resolved. Following the incident, we identified an issue that caused some internal Atlas jobs not to start as scheduled, resulting in delays to certain changes. The issue was related to this incident "Atlas UI and API Periodic Unavailability" which has been remediated. Customer clusters and their data were not affected; the impact was limited to the timing of control-plane operations. This jobs issue has been resolved as well.