SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in France

Summary

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in France

The incident has been resolved and SMS delivery between Twilio Long Codes and network subscribers on affected networks in France is operating normally.

• Started

  Oct 5, 2026 · 2:43 AM

• Resolved

  Oct 5, 2026 · 8:23 AM

• Duration

  5h 40m

• Severity

  Minor

• ◐

  Investigating

  Oct 5 · 2:43 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 5 · 2:47 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 5 · 3:47 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays and delivery failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

• ◆

  Identified

  Oct 5 · 5:53 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 5 · 5:59 AM SendGrid

  We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 5 · 7:59 AM SendGrid

  We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

• ✓

  Resolved

  Oct 5 · 8:23 AM SendGrid

  The incident has been resolved and SMS delivery between Twilio Long Codes and network subscribers on affected networks in France is operating normally.