Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone Numbers

Summary

Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone Numbers

The incident has been resolved and voice calls from network subscribers to a subset of Twilio France Phone Numbers are operating normally.

• Started

  Oct 5, 2026 · 3:33 AM

• Resolved

  Oct 5, 2026 · 6:51 AM

• Duration

  3h 17m

• Severity

  Minor

• ◐

  Investigating

  Oct 5 · 3:33 AM SendGrid

  Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 5 · 3:37 AM SendGrid

  Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 5 · 4:43 AM SendGrid

  Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 5 · 4:50 AM SendGrid

  We have observed a recovery in voice calls from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ✓

  Resolved

  Oct 5 · 6:51 AM SendGrid

  The incident has been resolved and voice calls from network subscribers to a subset of Twilio France Phone Numbers are operating normally.