SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

Summary

SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.

• Started

  Oct 5, 2026 · 7:49 AM

• Resolved

  Oct 5, 2026 · 3:51 PM

• Duration

  8h 2m

• Severity

  Minor

• ◐

  Investigating

  Oct 5 · 7:49 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 5 · 7:55 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 5 · 8:56 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

• ◆

  Identified

  Oct 5 · 10:56 AM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 5 · 1:50 PM SendGrid

  We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• ✓

  Resolved

  Oct 5 · 3:51 PM SendGrid

  The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.