Shopify Admins are experiencing degraded performance

Summary

Shopify Admins are experiencing degraded performance

Between 9:19 – 13:20 UTC, we experienced user login issues which affected Admin, POS and support contact performance. A fix was implemented at 13:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  Sep 15, 2026 · 5:49 AM

• Resolved

  Sep 15, 2026 · 9:24 AM

• Duration

  3h 35m

• Severity

  Minor

• ◐

  Investigating

  Sep 15 · 5:49 AM Shopify

  Shopify Admins may be inaccessible to some merchants. We are currently investigating and will update you as soon as possible.

• ◐

  Investigating

  Sep 15 · 6:07 AM Shopify

  We have noted some recovery upon canceling and restarting the login flow. We continue to investigate and will keep you updated.

• ◆

  Identified

  Sep 15 · 7:00 AM Shopify

  We've identified the problem Admin and POS logins, and we're working on a solution.

• ◆

  Identified

  Sep 15 · 8:00 AM Shopify

  We are continuing to investigate the root cause of degraded logins to Admin, POS and other areas, including Shopify Support.

• ◉

  Monitoring

  Sep 15 · 8:54 AM Shopify

  We have identified a fix and have begun to see recovery of Shopify logins. We continue to monitor the situation before confirming resolution.

• ✓

  Resolved

  Sep 15 · 9:24 AM Shopify

  Between 9:19 – 13:20 UTC, we experienced user login issues which affected Admin, POS and support contact performance. A fix was implemented at 13:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.