Twilio Status · History · Incident #145377

ACTIVE INCIDENT

SMS Delivery Failures from Twilio to Movistar El Salvador

Minor · Started Oct 6, 2026 · 1:59 PM

  • Duration

    Ongoing

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

SMS Delivery Failures from Twilio to Movistar El Salvador

We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.


  • Started

    Oct 6, 2026 · 1:59 PM

  • Status

    Monitoring

  • Duration

    Ongoing

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ◐

    Investigating

    Oct 6 · 1:59 PM Twilio

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  • ◆

    Identified

    Oct 6 · 2:22 PM Twilio

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  • ◆

    Identified

    Oct 6 · 3:24 PM Twilio

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  • ◆

    Identified

    Oct 6 · 5:25 PM Twilio

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  • ◆

    Identified

    Oct 6 · 9:26 PM Twilio

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  • ◆

    Identified

    Oct 7 · 5:32 AM Twilio

    Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  • ◉

    Monitoring

    Oct 7 · 2:54 PM Twilio

    We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

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