Users stuck on call status

Summary

Users stuck on call status

The root cause of the issue has been found and resolved.

• Started

  Aug 26, 2026 · 6:30 PM

• Resolved

  Aug 26, 2026 · 7:38 PM

• Duration

  1h 8m

• Severity

  Minor

• ◐

  Investigating

  Aug 26 · 6:30 PM Aircall

  We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.

• ◆

  Identified

  Aug 26 · 6:40 PM Aircall

  The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.

• ◉

  Monitoring

  Aug 26 · 7:15 PM Aircall

  The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.

• ✓

  Resolved

  Aug 26 · 7:38 PM Aircall

  The root cause of the issue has been found and resolved.