Intermittent calls and SMS failures on a subset of French and Spanish numbers

Summary

Intermittent calls and SMS failures on a subset of French and Spanish numbers

This has fully recovered and we confirm resolution.

• Started

  Oct 5, 2026 · 9:32 AM

• Resolved

  Oct 5, 2026 · 10:12 AM

• Duration

  40m

• Severity

  Minor

• ◐

  Investigating

  Oct 5 · 9:32 AM Aircall

  We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.

• ◐

  Investigating

  Oct 5 · 9:33 AM Aircall

  We are continuing to investigate this issue.

• ◆

  Identified

  Oct 5 · 9:58 AM Aircall

  We are working with our carrier that identified the issue and taking remedial actions.

• ◆

  Identified

  Oct 5 · 10:01 AM Aircall

  Our carrier is seeing recovery with calls and messaging services.

• ◉

  Monitoring

  Oct 5 · 10:02 AM Aircall

  A fix has been implemented and we are monitoring the results.

• ◉

  Monitoring

  Oct 5 · 10:05 AM Aircall

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Oct 5 · 10:12 AM Aircall

  This has fully recovered and we confirm resolution.