Outbound calls from mobile Spanish numbers reaching an audio message.

Summary

Outbound calls from mobile Spanish numbers reaching an audio message.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

• Started

  Oct 1, 2026 · 4:02 PM

• Resolved

  Oct 1, 2026 · 4:37 PM

• Duration

  35m

• Severity

  Minor

• ◐

  Investigating

  Oct 1 · 4:02 PM Aircall

  We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.

• ◆

  Identified

  Oct 1 · 4:15 PM Aircall

  The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.

• ◉

  Monitoring

  Oct 1 · 4:29 PM Aircall

  We have mitigated the impact by changing the carrier route. We continue monitoring.

• ✓

  Resolved

  Oct 1 · 4:37 PM Aircall

  We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.