SmartSync Cloud Service, Partial Outage for United States users

Summary

SmartSync Cloud Service, Partial Outage for United States users

SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

• Started

  Aug 31, 2026 · 6:55 PM

• Resolved

  Aug 31, 2026 · 7:31 PM

• Duration

  35m

• Severity

  Major

• ◐

  Investigating

  Aug 31 · 6:55 PM Caseware Cloud

  We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

• ◉

  Monitoring

  Aug 31 · 7:23 PM Caseware Cloud

  SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

• ✓

  Resolved

  Aug 31 · 7:31 PM Caseware Cloud

  SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.