Cloud-based Engagement Solutions, Degraded Performance for all regions

Summary

Cloud-based Engagement Solutions, Degraded Performance for all regions

This incident has been resolved.

• Started

  Aug 14, 2026 · 7:12 PM

• Resolved

  Aug 15, 2026 · 3:45 AM

• Duration

  8h 32m

• Severity

  Minor

• ◐

  Investigating

  Aug 14 · 7:12 PM Caseware Cloud

  We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions across all regions. The save action on any MS Office documents is not working as intended. Our teams are actively working, and implementing the necessary corrective actions. Please avoid actively working on any MS Office documents, or try to save them locally until the issue has been addressed. An update will be provided within the hour.

• ◆

  Identified

  Aug 14 · 8:15 PM Caseware Cloud

  The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution. Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed. We apologise for any inconvenience!

• ◆

  Identified

  Aug 14 · 9:11 PM Caseware Cloud

  The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed. We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.

• ◆

  Identified

  Aug 14 · 10:17 PM Caseware Cloud

  The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed. We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.

• ◆

  Identified

  Aug 14 · 11:15 PM Caseware Cloud

  The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.

• ◆

  Identified

  Aug 15 · 12:14 AM Caseware Cloud

  The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.

• ◆

  Identified

  Aug 15 · 1:15 AM Caseware Cloud

  The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.

• ◆

  Identified

  Aug 15 · 2:13 AM Caseware Cloud

  The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.

• ◆

  Identified

  Aug 15 · 3:13 AM Caseware Cloud

  The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively doing the latest testing to the permanent solution. We will provide further updates as progress is made. Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved. We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.

• ◉

  Monitoring

  Aug 15 · 3:24 AM Caseware Cloud

  A fix has been implemented and we are monitoring the results.

• ◉

  Monitoring

  Aug 15 · 3:24 AM Caseware Cloud

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Aug 15 · 3:45 AM Caseware Cloud

  This incident has been resolved.