Cloudways Status · History · Incident #6135

RESOLVED

Issue with Rackspace Email Addon

Minor · Started Aug 3, 2026 · 2:41 PM

Duration

16h 15m
Severity

Minor
Detection lead

—
User reports

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Summary

Issue with Rackspace Email Addon

This incident has been resolved.

Started

Aug 3, 2026 · 2:41 PM
Resolved

Aug 4, 2026 · 6:56 AM
Duration

16h 15m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Aug 3 · 2:41 PM Cloudways

We are experiencing issues when adding or deleting Rackspace mailboxes, or updating mailbox passwords, through our Platform. This is resulting in errors for affected users. We are working with the Rackspace team to resolve this issue and will update you as soon as possible. We apologize for any inconvenience caused.
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Monitoring
Aug 4 · 6:56 AM Cloudways

A fix has been implemented and we are monitoring the results.
✓

Resolved
Aug 4 · 6:56 AM Cloudways

This incident has been resolved.

Pattern

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