Scheduled Maintenance in Freshdesk

Maintenance · Started Oct 11, 2026 · 1:30 AM

Duration

1h
Severity

Maintenance
Detection lead

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User reports

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Summary

Scheduled Maintenance in Freshdesk

We previously announced scheduled database maintenance, including essential upgrades to enhance system performance and reliability. This maintenance has been preponed. New Schedule: October 11, 2026 | 7:00 AM – 8:00 AM IST During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete. Thank you for your understanding and continued support

Started

Oct 11, 2026 · 1:30 AM
Resolved

Oct 11, 2026 · 2:30 AM
Duration

1h
Severity

Maintenance

Event timeline

How this incident unfolded

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Investigating
Oct 11 · 1:30 AM Freshdesk

We previously announced scheduled database maintenance, including essential upgrades to enhance system performance and reliability. This maintenance has been preponed. New Schedule: October 11, 2026 | 7:00 AM – 8:00 AM IST During the maintenance window, customers may experience up to 5 minutes of service interruption or degraded performance. All services will automatically recover and resume normal operation once the maintenance is complete. Thank you for your understanding and continued support
✓

Resolved
Oct 11 · 2:30 AM Freshdesk

Incident resolved.