SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Summary

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

• Started

  Oct 22, 2026 · 9:12 PM

• Status

  Monitoring

• Duration

  Ongoing

• Severity

  Minor

• ◐

  Investigating

  Oct 22 · 9:12 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◆

  Identified

  Oct 22 · 9:36 PM SendGrid

  Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

• ◉

  Monitoring

  Oct 22 · 9:56 PM SendGrid

  We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.